At FOCUS, we know that customer satisfaction can make or break a business. Which is why we aim to ensure that you maintain a great relationship with your customers and provide them with excellent customer service and remote customer support around the clock. Whether you need work-from-home remote customer service staff or an office-based team of customer service specialists look no further than Focus.

FOCUS hires only the most experienced customer service representatives and customer care managers who have been trained in customer support best practices. Building on the service-oriented culture of New Zealand, we offer only quality staff who have proven their excellent customer service skills and can handle customer complaints and feedback respectfully and professionally. We provide both remote home-based customer service and office-based customer service staff who will report from our state-of-the-art offices in Auckland, Christchurch.

We have experience hiring various customer service and support roles such as:

  • Customer Service Representative
  • Call Centre Customer Service
  • Customer Support Agent
  • Inbound Call Centre Agent
  • Telesales
  • Sales Support & Administration
  • Customer Service Specialist

With FOCUS you can build a dedicated team of Contact Center Customer Service experts who will exceed your and your customer’s expectations.

The Contact Centre staff will be 100% dedicated to your company and report directly to you. The staff essentially become an extension of your organisation. The Outsourced Support Team are here to ensure your staff are working efficiently and delivering to your performance expectations.

Businesses around the world continually look to streamline their operations, with the ultimate goal of saving...