{"id":12505,"date":"2017-04-30T11:02:13","date_gmt":"2017-04-30T11:02:13","guid":{"rendered":"https:\/\/consulting.vamtam.com\/?page_id=12505"},"modified":"2020-11-09T08:57:33","modified_gmt":"2020-11-09T08:57:33","slug":"call-centre-services","status":"publish","type":"page","link":"https:\/\/focusmarketing.co.nz\/call-centre-services\/","title":{"rendered":"Call Centre Services"},"content":{"rendered":"

\n\tHow we can help?\n\t<\/h2>\n\t

If you’re considering an outsourced call centre solution, we’ve got your back. Our friendly, professional customer experience associates give you an instant customer service team. You get call centre customer service 24 hours a day, or whenever you need the coverage.<\/h4>\n\t

Customer Service<\/a><\/h4>\n

Live telephone answering services and support by email or chat, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.<\/p>\n

Telesales<\/h4>\n

Every call, email, or chat is an opportunity. Let us help you maximise your direct response efforts with cross-selling, upselling, and order management.<\/p>\n

Lead generation<\/h4>\n

Inbound communication means leads for your business. We offer lead qualification and management to help you make the most of your inbound opportunities.<\/p>\n

Market Research<\/h4>\n

No matter what information you are looking for, you can guarantee Focus as a leading market research agency will find it.\u00a0Brand perception will have a positive impact on your marketing budget \u2013 why spend more when you can spend less and increase your profit margins.<\/p>\n

Retention Services<\/h4>\n

We offer flexible and scalable inbound and outbound call handling services that can reduce your costs and significantly improve your customer retention, first contact resolution, ROI and net promoter score through our expert, multi-skilled teams.<\/p>\n\t\t\t\t\t\t\t\"Smiling\t\t\t\t\t\t\t\n\t

\n

Dedicated agents<\/h4>\n

Take your customer service to the next level with a team of customer experience associates to support your organisation. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers.<\/h4>\n<\/blockquote>\n

\n\tBenefits of call centre services.\n\t<\/h2>\n\t\t\tAffordability\n\t\t

Our virtual call centre as a service model is more efficient than trying to cover all your inbound calls in-house. You pay for a monthly minute plan, just like with a mobile phone contract. The clock starts when we answer your call and stops once we’ve sent the message through to you.<\/p>\n\t\t\tFlexibility\n\t\t

If you’re in a cyclical business, or you run marketing that temporarily boosts your call volume, you can adjust your plan accordingly. We aim to give you the quality call centre solutions you need, and nothing you don’t.<\/p>\n\t\t\tAccessibility\n\t\t

On one convenient dashboard, you’ll see how many plan minutes you’ve used for the month. You’ll be able to see how many calls you’ve received and how long they lasted. Easy access to your data means you can plan ahead and respond to usage trends to make your Focus account work for your business.<\/p>\n

\n\tInsights\n\t<\/h2>\n<\/div>","protected":false},"excerpt":{"rendered":"

How we can help? If you’re considering an outsourced call centre solution, we’ve got your back. Our friendly, professional customer experience associates give you an instant customer service team. You get call centre customer service 24 hours a day, or whenever you need the coverage. Customer Service Live telephone answering services and support by email…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/focusmarketing.co.nz\/wp-json\/wp\/v2\/pages\/12505"}],"collection":[{"href":"https:\/\/focusmarketing.co.nz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/focusmarketing.co.nz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/focusmarketing.co.nz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/focusmarketing.co.nz\/wp-json\/wp\/v2\/comments?post=12505"}],"version-history":[{"count":0,"href":"https:\/\/focusmarketing.co.nz\/wp-json\/wp\/v2\/pages\/12505\/revisions"}],"wp:attachment":[{"href":"https:\/\/focusmarketing.co.nz\/wp-json\/wp\/v2\/media?parent=12505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}