How we can help?
If you're considering an outsourced call centre solution, we've got your back. Our friendly, professional customer experience associates give you an instant customer service team. You get call centre customer service 24 hours a day, or whenever you need the coverage.
Live telephone answering services and support by email or chat, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.
Every call, email, or chat is an opportunity. Let us help you maximise your direct response efforts with cross-selling, upselling, and order management.
Inbound communication means leads for your business. We offer lead qualification and management to help you make the most of your inbound opportunities.
No matter what information you are looking for, you can guarantee Focus as a leading market research agency will find it. Brand perception will have a positive impact on your marketing budget – why spend more when you can spend less and increase your profit margins.
We offer flexible and scalable inbound and outbound call handling services that can reduce your costs and significantly improve your customer retention, first contact resolution, ROI and net promoter score through our expert, multi-skilled teams.
Take your customer service to the next level with a team of customer experience associates to support your organisation. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers.