How we can help?

If you're considering an outsourced call centre solution, we've got your back. Our friendly, professional customer experience associates give you an instant customer service team. You get call centre customer service 24 hours a day, or whenever you need the coverage.

Customer Service

Live telephone answering services and support by email or chat, 24 hours a day, 7 days a week, 365 days a year. We handle customer service, reservations, ecommerce transactions, order-taking, surveys, tech support, help desk functions, and loyalty programs.


Every call, email, or chat is an opportunity. Let us help you maximise your direct response efforts with cross-selling, upselling, and order management.

Lead generation

Inbound communication means leads for your business. We offer lead qualification and management to help you make the most of your inbound opportunities.

Market Research

No matter what information you are looking for, you can guarantee Focus as a leading market research agency will find it. Brand perception will have a positive impact on your marketing budget – why spend more when you can spend less and increase your profit margins.

Retention Services

We offer flexible and scalable inbound and outbound call handling services that can reduce your costs and significantly improve your customer retention, first contact resolution, ROI and net promoter score through our expert, multi-skilled teams.

Smiling woman call center operator doing her job with a headset while working on computer. Positive smiling agents in conversation with customer over headset, sitting in row. Consulting and assistance helpdesk service.

Dedicated agents

Take your customer service to the next level with a team of customer experience associates to support your organisation. We manage hiring, training, scheduling, and compensation to ensure the highest quality experience for your customers.

Benefits of call centre services.


Our virtual call centre as a service model is more efficient than trying to cover all your inbound calls in-house. You pay for a monthly minute plan, just like with a mobile phone contract. The clock starts when we answer your call and stops once we've sent the message through to you.


If you're in a cyclical business, or you run marketing that temporarily boosts your call volume, you can adjust your plan accordingly. We aim to give you the quality call centre solutions you need, and nothing you don't.


On one convenient dashboard, you'll see how many plan minutes you've used for the month. You'll be able to see how many calls you've received and how long they lasted. Easy access to your data means you can plan ahead and respond to usage trends to make your Focus account work for your business.